FAQ's

Electronic cigarettes (8)

Electronic cigarette, also called e-cigarette, vaporizer or simply e-cig is a device which is intended to deliver nicotine to your organism. It is getting more and more popular nowadays. We can say that it is an alternative way of smoking or that it is a device which may be used to quit smoking traditional cigarettes.

Each electronic cigarette is composed of the battery and clearomizer. Be advised that there are different types of electronic cigarettes and they may vary from one another.

Our shop stocks up a big variety of e-cigarette starter kits which will suit your needs perfectly. Depending on your needs you can choose between beginner and advanced starter kits. If you are not sure which e-cigarette will be the most suitabe for you just contact us and we will help you to make the right choice.

Yes, you can buy electronic cigarettes and all necessary accessories in our stationary shops across Scotland. To find out where we are just click here.

In our Pencig online shop you can pay by PayPal, which includes payments by credit or debit card.

It depends on how many cigarettes you smoked. Comparing the prices of e-cigarette liquid and the prices of traditional cigarettes the usage of electronic cigarette has an overwhelming advantage over tobacco. One 10ml bottle of e-liquid equals 8 or even 9 packs of traditional cigarettes at the cost of only £4 per bottle. If you smoke 1 pack of cigarettes per day you can save up to £45 a week by choosing e-cigarettes.

The price of electronic cigarettes oscillates between £4 and £150, depending on the type of e-cigarette. The cheapest e-cigs are the disposable ones. If you choose more advanced e-cigs the price will be higher.

It depends on how much you vape and what type of electronic cigarette you own. The average consumption of e-liquid is one 10ml bottle per week. One bottle of e-liquid costs £4, so you might spend £16 per month on e-cig liquids. Roughly, vaping is 7 times cheaper than smoking traditional cigarettes.

E-Liquid (11)

E-cigarette liquid also called e-juice or e-cig juice is a liquid which is used to refill electronic cigarettes. It may contain nicotine and is forbidden for use by anyone under 18 years of age.

E-liquid is mainly composed of natural nicotine (optional), diluent propylene glycol and/or vegetable glycerine and flavouring.

Propylene Glycol (PG). The fluid has no odour or colour and in vaping it is used to provide a "throat hit", which some users claim is similar to the sensation experienced when smoking tobacco. It also carries flavour more effectively meaning it’s the most commonly used suspension fluid for flavour concentrates and nicotine. It is commonly used within the food industry.

The vegetable glycerin (VG) is the main component of e-liquid which can be also called glycerol. It is an odorless, transparent and sweet tasting substance which is the component of many pharmaceutical formulations. It is commonly used in e-liquid to give a "thick" sensation to vapour.

No, there are e-liquids which do not contain nicotine. They have 0mg of nicotine inside.

In Pencig online shop you can find different strengths of e-liquids. We sell e-juices which contain from 0mg to 18mg of nicotine. The e-liquids vary depending on the supplier and on the range of e-juices you choose.

The choice of e-liquid strength depends on how many cigarettes and what kind of cigarettes you have been smoking and on the model of e-cigarette you use. If you use basic model of e-cigarette go for stronger e-liquid, if you use advanced model try lighter e-liquid. If you are new to vaping and want to start using e-cigs do not hesitate to contact us and we will do our best to choose an appropriate product for you.

An average user of electronic cigarette uses one bottle of e-liquid per week. Remember that more advanced models of e-liquids produce more vapour and in consequence consume more e-juice.

It depends on the make and on the flavour of the e-liquid. Some of the e-juices have subtle smell which vanishes in few seconds. Others might have stronger taste and stronger smell as well.

Store your e-liquids in a safe place, which children or pets do not have access to. Do not keep the liquids in a sunny, hot or cold placestore them at room temperature. The unsuitable storage may cause damage to your e-liquids.

Yes, it is possible to mix different strengths of the e-juices. For example, if the e-liquid which contains 12mg of nicotine is too strong for you, you can mix it with a 0mg e-liquid and create a lighter strength, which will contain about 6mg of nicotine.

Troubleshooting (6)

First of all check if your tank has any cracks. If not your e-cigarette might be leaking, gargling/bubbling because of the used coil. Try replacing the atomizer and remember to wait a minimum of 5 minutes before using your e-cigarette. Also make sure you have appropriate wattage adjustment relative to the coil resistance. Do not cross the wattage/voltage range of the coil.

The burning taste is likely to occur from a burnt coil. Try replacing the coil and remember to wait a minimum of 5 minutes before using your e-cigarette. Make sure you have appropriate wattage adjustment relative to the coil resistance.

To turn on/off the battery press the fire button quickly 5 times.

If it still does not turn on, it is possible that your battery may be discharged. Try to charge your battery and make sure it shows that it's taking charge (if it's USB charger with light indicator- the light will go red while charging and green when fully charged, if it's a MOD battery- LED screen should go on).

If you charge your e-cigarette from the wall plug try to charge it from a different source of power. If your battery still doesn't turn on please contact us and we will try to resolve the problem for you.

Check the USB port in the battery, USB cable charger and the plug. These are the main parts which may cause problems while charging.

Check if the coil is screwed to the base properly. Check if the coil is not burned. Make sure that the base of the clearomizer is connected properly to the battery.

Make sure that your batteries are charged. It is possible that the batter may have completed its life span, the manufacturer recommends to change the batteries every 6 months.

Batteries (8)

The mAh means milliampere-hour and is a unit of electric charge. It indicates the capacity of your battery.

The estimated life of the battery is 300 charges.

When your e-cigarette battery is discharged the switch on button flashes while pressing. If you use MOD battery it does not turn on or the LED screen shows BATTERY LOW.

When your e-cigarette battery is fully charged the light on your USB charger goes green. If you use a MOD battery the LED screen will show that your battery is fully charged.

Press the fire button quickly 5 times.

The power saving function allows you to turn your battery on and off. This prevents accidental discharge of your battery when you do not use it and helps to mantain long lifespan of your e-cigarette.

The same as with all electrical devices we do not recommend to charge the battery overnight. Do not leave your e-cigarette unattended while charging. It is reccomended not to fully discharge the battery. When the battery is fully charged unplug it. This way you will keep a longer lifespan of the battery.

The coil inside the clearomizer shows the voltage/wattage range. Do not go higher/lower than recommended.

Coils (5)

The coil inside your clearomizer absorbs the e-liquid which gets heated and then transformed into vapour.

It depends on the clearomizer you use. In most of them to replace the coil you have to turn the tank upside down, next unscrew the base from the clearomizer, then unscrew the coil from the base. Screw in the new coil, make sure that it is tightened properly.

To get a better taste from the new coil you can wash the clearomizer with water, let it dry and pour fresh e-cig liquid inside. Screw back the base onto the tank and let it sit and absorb the e-liquid for a minimum of 5 minutes. Remember do not put the coil in water.

It depends on how often you use your e-cigarette and how powerful battery you have. To make the coil last longer do not vape when no e-liquid inside the tank. This way the coil does not get dry; it is soaked properly, and than lasts longer. Remember to use proper range of voltage/wattage.

OHM is a measure of resistance. Some coils create more heat than others because some coils with Low OHM Resistance (Lower ohm numbers) create more heat- they produce bigger and warmer vapour. Those with High OHM Resistance (Higher ohm numbers) produce a cooler vapour.

Sub-ohm are all atomizers which resistance is lower than 1.0 OHM. They produce huge, warm vapour and give intense flavour.

Clearomizers (4)

The clearomizer (tank) is a device which was designed to hold e-liquid inside, to heat it up and than deliver the e-liquid in the form of vapour to your lungs. The clearomizer can be refilled many times. There are different types of clearomizers, starting from disposable tanks, clearomizers with changeable wicks or with changeable coils.

The threading of your tank has to match the threading of the battery.

Sub-ohm clearomizers require certain wattage power and certain discharge current rate of the battery expressed in ampere (A). For safety reasons make sure that ratings of your battery match the clearomizer you use.

Guides (4)

As each e-cigarette is different you will have to follow the instructions from your user's manual. Although there are a few rules which apply to all starter kits.

When you fill your clearomizer with the e-liquid for the first time let it sit for a minimum of 5 minutes untill the coil absorbs the e-juice. Do not overfill the tank. Make sure you have appropriate wattage adjustment relative to the coil resistance.

It's really simple. Unscrew the base of the clearomizer. Unscrew the old coil. Screw in the new coil. Put all parts back together. Remember to wait a minimum of 5 minutes after pouring the e-liquid.

To turn on your electronic cigarette press the fire button quickly 5 times.

To turn off your electronic cigarette press the fire button quickly 5 times.

MOD's (4)

In terms of electronic cigarettes the word MOD is a short term of ''modified'' which refers to more powerful e-cig batteries with controlable voltage/wattage, very often square-shaped with extended battery life.

Mechanical MOD does not have any electronic switches, regulators or chips. There is no circuitry in mechanical MOD's. Pressing the fire button causes a direct, unregulated connection. We recommend the usage of mechanical MOD's only for advanced users. To use mech mod's you need to understand battery safety and ohm's law.

CDR stands for the maximum continuous discharge current which is the current that will not overheat and destroy the battery. Remember that discharging the battery with maximum allowed current will reduce battery life and probably reduce the real available capacity of the battery.

High drain battery is able to discharge more current than standard 18650's without damaging the battery or tripping a protection circuit. It is recommended to use high drain batteries in MOD's.

Your safety (6)

On the one hand electronic cigarette is a device which requires usage of e-liquids which may contain nicotine- a highly addictive substance. On the other hand vapour produced while using e-cigs does not contain tar and carbon monoxides which are produced while smoking traditional cigarettes.

Please be cautious as there may be individuals who are allergic to some of the ingredients used in the e-liquid. Using electronic cigarettes is not recommended to pregnant or breast feeding women, to people who suffer heart diseases, diabetes, high blood-pressure, or people who take medicines for respiratory disease. Before using electronic cigarettes please consult your doctor.

The e-cigarette vapour contains mainly water. It does not contain tar and carbon monoxides like smoke from traditional cigarettes.

In UK you have to be at least 18 years old to use and purchase electronic cigarettes and its accessories.

Yes, some people may be allergic to the ingredients of the e-liquid. Before using our products please familiarise yourself with the user's manual and the ingredients of the e-cig liquid. Before usage consult your doctor.

It depends on the medicine you take. Before usage consult your doctor.

We do not recommend to charge the battery overnight. Do not leave your e-cigarette unattended while charging. It is reccomended not to fully discharge the battery. When the battery is fully charged unplug it. This way you will keep a longer lifespan of the battery.

If you want to get more information about electronic cigarettes and our deals visit our blog.