Returns Policy

We accept the returns only if the products which are send back are in unused condition and none of the components are missing, including user's manual and packaging. We will not accept the return if there are parts missing or if the products will show signs of usage. You have 14 working days to fulfil the return. Pencig shop does not cover the cost of shipping. It is in the interest of the buyer to pay for the shipping cost of the returned package. We have 15 working days to refund your money back. Normally we send your money back by Paypal or by bank transfer which will be sent via PayPal or by bank transfer.

If you think that your product is faulty please contact us immediately and we will try to find a sollution to the fault. In case of faulty items Pencig is more than happy to exchange the product. If the product is out of stock we can offer an alternative replacement or we will be happy to offer a full refund on request. To issue the full refund or to exchange the product you need to presentproof of purchase. Pencig gives 3 months guarantee on the batteries and standard 48 hours guarantee on clearomizers and atomizers purchased in our store.

Warranty Invalid if:

  • The product has been misused, damaged, modified or not used in a proper manner since the date of purchase.
  • There is evidence of tampering with the product.
  • The product shows signs of excessive wear and tear.

We will be not responsible for any problems or defectives if the product is altered by users intentionally and the guarantee will be immediately invalidated.