Terms & Conditions


To purchase any products on this website you have to be at least 18 years of age and you have to accept our terms and conditions which means that people who are not of legal age must leave this website. If you do not agree with our privacy policy please do not buy any products in Pencig. Before buying in our store please read our terms and conditions carefully.

Privacy Policy

Your privacy is meaningful to us. We treat your personal information carefully and do not pass it on to third parties. We may contact you via email regarding our promotions. We do not send SPAM. We use cookies technology and Google Analitycs to improve our customer services.

The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US.

Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser.


The content of this website is for your general information. The images and descriptions are a guide only. We try to give all information as accuratly as possible but we are not responsible for any minor differences.


All prices on our website are in pounds sterling and include VAT and other taxes. There is no hidden cost. Pencig e cigarette shop reserves the right to change prices and delivery conditions without prior notice, at any time. The changes will only be made prior to an order or contact. All delivery and credit/debit card charges are additional.


By making purchases on our website you accept our terms and conditions and you conform to Pencig to contact you with marketing promotions via email. You can unsubscribe at any time.


We ship your order the same working day if you make your purchase before 3:00 pm. The delivery time depends on the place where the package is send. The estimated delivery time in Great Britain takes from 1 to 3 working days. It might take longer when the purchase is made on weekends or on holidays. Working days are from Monday to Friday. All orders are send by British Royal Mail first class postage. Pencig does not take any responsability for the delayed time of the delivery which may be caused by third parties.

Returns & Refunds

We accept the returns only if the products which are send back are in unused condition and none of the components is missing, including user's manual and packaging. We will not accept the return if there will be parts missing or if the products will show signs of usage. You have 14 working days to fulfil the return. Pencig shop does not cover the cost of shipping. It is in the interest of the buyer to pay for the shipping cost of the returned package. We have 15 working days to send your money back. Normally we send your money back by Paypal or by bank transfer. For more information about our return policy click here.


If you made a purchase on our website but you have changed your mind and do not need it anymore you can cancel your order untill the time you receive an email from Pencig that your order has been send. In this case contact us as soon as possible.


All sales on this website are governed by Scottish law and in case of any disputes you agree to submit them to the jurisdiction of the Courts of Scotland.


We will not be liable and responsible for any direct or indirect loss or damage by any user related to our site and products on the website or other circumstances referred to not foreseeable loss or when the loss was not caused by us, either for business losses, loss of profits, loss of data.


All images on this website belong to Pencig and are protected by British copyright law. Downloading and coping any data from this website without our permission is strictly prohibited.